Frequently Asked Questions
Please find quick links to the most common questions you may have.How are my goods delivered?
Do you allow product returns?
Do you provide guarantees on your products?
How are my goods packaged?
Where are my good dispatched from?
How are my goods delivered?
We deliver your goods by recorded post at a maximum cost of £4.95 per order. Your goods are dispatched within 3 working days from receiving your payment. We endeavour to dispatch as soon as we can.Back to top
Do you allow product returns?
Yes. We offer a 10 days money back guarantee should you wish to return your product, no questions asked. Earrings cannot be returned due to hygiene reasons. Please check our delivery page on the "more information section" for more detailed information.Back to top
Do you provide guarantees on your products?
Yes. We offer a one year guarantee on all our products. Please check our delivery page on the "more information section" for more detailed information.Back to top
How are my goods packaged?
All products come with elegant jewellery cases or boxes with our own logo. They are packed in a brown jiffy bag with a discrete label.Back to top
Where are my good dispatched from?
Most of our products are dispatched from our UK office (90%). Some may be dispatched from our Belgium based workshop (10%).Back to top